FAQ
Oracle Body Jewelry’s Super Informational FAQ
So are you guys really Lapidary Wizards?
• We’ve spent a lot of time and love with our jewelry and we think the results are pretty magical! We’ll never reveal our secrets, like any good magician, but we guarantee you’ll feel that magic when you wear our products!
Do you teleport my order directly to me after I place it?
• As deep as our wizardry goes, we’re still bound by the laws of physics—for now. Orders are shipped with tracking so you can follow their journey from our workshop to you. Most orders leave our workshop within our normal processing timeframe. For complete information about processing, shipping, tracking, and delivery, please see our Shipping Policy.
My Tracking hasn't updated. Is my package lost?
• Not necessarily! Carrier tracking does not always update at every stop. Packages may travel between facilities or through regional hubs without receiving a new scan, and tracking can sometimes remain unchanged for several days before updating again.
For additional information about tracking and delivery, please see our Shipping Policy.
Who do I contact if there is a problem with my order?
• If there is a problem with your order, please email us at info@oraclebodyjewelry.com and we’ll be happy to help.
You are out of stock on a piece of jewelry I have to get my hands on! When will you have it back in stock?
• Because our creative juices are always flowing and we are constantly adding new jewelry, stock may change rapidly and from day to day. We endeavor to keep your favorite things in stock, but since a lot of what we make is one of a kind, if you see something you like you should pick it up! We might not have it again!
What type of payments do you accept?
• Credit Card and PayPal, through our Website. We also offer Shop Pay and Afterpay.
Is my information safe with you?
• We’ve employed plenty of arcane artifacts to help keep your information safe. For the less-magical details about how your information is collected, used, and protected, please see our Privacy Policy
Do I need to create an account to order?
• We don’t require you to create an account to order. If you choose to order without an account please choose the guest checkout option.
Why should I create an account?
• Creating an account allows you to save your shipping information, see your past orders, access your wish list, and we will maybe have a few surprises along the way for you as well!
Quality Control And Manufacturer Guarantee
• We maintain extremely high quality-control standards and carefully inspect the jewelry we make before it leaves our workshop. Because much of our jewelry is handmade and many of the materials we work with are natural, slight variations in size, color, pattern, inclusions, and other characteristics are normal and are part of what makes each piece unique. These natural variations are not considered defects.
• Our Manufacturer Guarantee covers defects in materials or workmanship for 30 days. It does not cover accidental damage such as jewelry that has been dropped, chipped, broken, improperly handled, or otherwise damaged through normal use or accident. Repairs requested outside the guarantee period may be available for a reasonable repair fee when possible.
Wholesale Accounts
• See our Wholesale page for complete account setup information.
• For health, hygiene, and quality-control reasons, body jewelry is subject to specific return requirements. Items must meet the eligibility requirements described in our Return Policy, including requirements regarding sealed packaging.
• Please review our complete Return Policy before opening sealed jewelry or requesting a return. The full policy explains return eligibility, timeframes, damaged or defective merchandise, and how to contact us if there is a problem with your order.