At Oracle Body Jewelry, we work hard to get your jewelry packed securely and on its way to you as quickly as possible.

Order Processing

Most orders are processed and shipped within 1–2 business days after payment has been successfully completed.

Business days do not include weekends or holidays.

During holidays, unusually busy periods, or other circumstances beyond our control, processing may occasionally take longer. If a product has a special processing or an expected shipping date, that information will be noted on the product page or elsewhere on our website.

Shipping & Tracking

Orders are generally shipped via USPS with tracking.

Once your order has shipped, tracking information will be provided using the contact information supplied with your order.

Carrier delivery estimates are estimates only and are not guaranteed by Oracle Body Jewelry. Delivery times may be affected by weather, holidays, carrier delays, service disruptions, or other circumstances outside of our control.

Tracking Updates, Delays & Missing Packages

Carrier tracking may not update at every point during transit. Packages may occasionally miss an intermediate scan or continue moving through the carrier's network without a new tracking update.

Because of this, there may occasionally be several days between tracking updates, and a lack of a recent scan does not necessarily mean that a package has been lost.

If your tracking has not updated, please allow 7 business days from the most recent tracking update for additional carrier movement or tracking information to appear before contacting us.

If tracking shows that a package has been delivered but you cannot locate it, please check with household members, neighbors, your local postal carrier, and the delivery location before contacting us.

Any refund, replacement, or other resolution involving a lost or missing shipment will be determined based on the circumstances of the shipment and applicable law.

Shipping Addresses

Please make sure your shipping address is complete and correct before placing your order.

If you notice an error in your shipping address, contact us as soon as possible at info@oraclebodyjewelry.com. We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that an address can be changed once an order has entered the shipping process.

Oracle Body Jewelry is not responsible for delays or delivery problems caused by incorrect or incomplete shipping information provided at checkout.

If a package is returned to us because of an incorrect or incomplete address, we will contact you regarding reshipment. Additional shipping charges may apply.

Damaged Packages

If your order arrives visibly damaged, please photograph the package and contents and contact us as soon as possible.

Body jewelry and earrings should remain sealed in their original packaging while any damage or product issue is being evaluated.

For additional information regarding damaged or defective items, please see our Return & Refund Policy.

International Shipping

International shipping may be available to certain destinations and will be shown at checkout when available.

International customers are responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by the destination country unless otherwise stated at checkout.

Customs processing and international carrier delays are outside the control of Oracle Body Jewelry and may increase delivery times.

Customers are responsible for ensuring that the products they order can legally be imported into their destination country.

Wholesale Orders

Approved wholesale orders will be shipped only to the studio or business address associated with the wholesale account.

Please make sure your current studio or business shipping information is correct before submitting a wholesale order.

Shipping Charges

Shipping charges are calculated and displayed during checkout based on the shipping method, destination, and order.

Original shipping charges are generally non-refundable. If an order must be returned because Oracle Body Jewelry shipped an incorrect item or because an item arrived damaged or defective, please refer to our Return & Refund Policy.

Questions About Your Shipment

If you have questions about an order or shipment, please contact us at:

info@oraclebodyjewelry.com

Please include your order number whenever possible so we can assist you more quickly.

Oracle Body Jewelry